Facility and Service Management: Service Aspect and Quality Management
Management is management of a business, whether it’s a private company, a public non-profit agency, or even a government agency. However, no matter what the focus of management is, it has to be dedicated to the goals of the business. There are no shortcuts, and no matter what management tries to accomplish, there will always be challenges along the way. Management is also about risk management. Risk management involves everything from financial analysis to a company’s operations and strategies to identify areas for improvement.
One thing that is different about risk management and quality management is that instead of trying to avoid changes, they are needed to be implemented so that the company can benefit from the change. The other difference between the two is that quality management focuses on eliminating potential problems while seeking to improve the organization’s performance and effectiveness. On the other hand, change management seeks to address problems in the most efficient way possible by implementing solutions that make the most of the situation at hand.
Both quality management and facility management are concerned with getting information to the point of maximum utilization. They then turn that information into knowledge that can be used to make decisions. Although quality management manages resources, facility management focuses more on the design. This is because facility management focuses on the human factors in the design and constructing of a building rather than resources.
Managers use both methods in the same manner, but have very different ways of organizing and managing their work. A good manager organizes people, processes, and information in such a way as to efficiently control and increase production. These managers are highly skilled in motivating, encouraging, and training employees. But they know that human resources and payroll management are important parts of the process, so they organize these aspects efficiently as well.
On the other hand, risk management and quality management managers address the problems that do not involve human resources or payroll. For example, if a manufacturing company creates an innovative product, it will need to know how to sell that product successfully before it goes on sale. A change management team might come into play if the company decides to change the way it approaches marketing and selling in its facility. An innovative product might have a better chance of success when offered in a completely different manner than in the way that it was sold in its present form.
Facility management deals more with the design of the facility itself. It involves evaluating the current facilities, analyzing the customer requirements, developing a layout plan, selecting floor plans, and hiring contractors. Change management deals with customers and issues arising from those changes, such as complaints and conflict. When all of these areas are effectively controlled and managed, then the facility can operate at maximum capacity to maximize its productivity and profits.